Shipping Policy

At The Woof Whisperer, we know you’ll want to receive your order as quickly as possible. We aim to dispatch orders promptly and offer FREE tracked UK delivery on our orders.

UK Delivery

We use a 24-hour tracked delivery service for UK orders wherever available.

Most orders are dispatched within 1 working day of being placed (same day if ordered before midday). Once dispatched, our delivery service aims to deliver your parcel on the next working day.

Please note that the 24-hour service is a delivery aim rather than a guaranteed next-day service. Occasionally, delays can occur within the courier network which are outside of our direct control.

Weekends, Bank Holidays, periods of exceptionally high demand and delivery to some remote UK locations may result in slightly longer delivery times.

Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow a short period for tracking information to become active after receiving your dispatch confirmation.

You can also track your order using the Track Your Order section of our website.

Delivery Addresses

Please check that your delivery address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible at woof@thewoofwhisperer.co.uk. We will always try to amend the address before dispatch, but once an order has entered the delivery network we may be unable to change or redirect it.

If an order is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange redelivery.

Safe Places & Delivery Instructions

Depending on the delivery service, you may be able to nominate a safe place, neighbour or other delivery preference directly with the courier.

Please choose a location that you consider secure and suitable for receiving your parcel.

If tracking shows your parcel as delivered but you cannot locate it, please first check around your property, any nominated safe place and with other members of your household or neighbours.

If you still cannot find it, contact us at woof@thewoofwhisperer.co.uk and we will help investigate the delivery with the courier.

Delayed Orders

Although the majority of orders arrive quickly, occasional courier delays can happen.

If your tracking has not updated or your parcel has not arrived within the expected timeframe, please contact us and we will investigate it for you.

Delivery estimates shown on our website are estimates and may occasionally be affected by circumstances outside our direct control. This does not affect your statutory consumer rights.

Lost Parcels

If a parcel appears to have been lost in transit, please contact us.

We will investigate the delivery with the courier and, where the parcel is confirmed as lost or cannot reasonably be located, we will arrange an appropriate replacement or refund.

You do not need to make a claim directly against the courier for an order placed through The Woof Whisperer.

Damaged Parcels

Please inspect your order when it arrives.

If your parcel or its contents have been damaged during delivery, contact us as soon as possible, ideally within 48 hours, and include photographs of the packaging and damaged item where possible. This helps us raise the issue with the courier and resolve it quickly.

This request does not affect your statutory rights.

Orders Containing Multiple Items

Where possible, we send your order together. Occasionally, items may be dispatched separately due to stock availability, packaging requirements or fulfilment arrangements.

If your order is split into more than one parcel, you may receive separate tracking information.

International Orders

Where international delivery is available, the delivery options, estimated timeframe and any applicable shipping charges will be displayed at checkout.

International delivery times vary by destination and may be affected by local customs procedures. Customers outside the UK may also be responsible for local import duties, taxes or customs charges where applicable.

Returns

Shipping and delivery are separate from our returns and money-back guarantees.

For information about returning an item, please see our Refund Policy.

Contact Us

If you have any questions about your delivery, please contact:

The Woof Whisperer Ltd
Email: woof@thewoofwhisperer.co.uk
Telephone: 01524 928 820
Sandyhills Farm
PO Box 166
Carnforth
LA5 5DE

We’ll always do our best to get your order to you quickly and to help if anything goes wrong during delivery.